Electricity

• Question

  Who are the Active Suppliers in the electricity sector?

  Answer

  To view the list & contact details of Active Suppliers of electricity, press here.
  
  
• Question

  Can I request from RAE to indicate the most cost-effective electricity Supplier?

  Answer

  RAE’s responsibility is to ensure that consumers are well informed about their rights and have in mind the main steps they should follow as well as the minimum information they have to collect before they decide which Supplier is best for them. In compliance with the ethical principles for independence and its legal responsibilities RAE may not indicate which Supplier is the most effective choice for a particular consumer. In addition, besides the cost, there are other parameters that differentiate Supplier’s proposals, such as the contract terms for the offered services.
  
  
• Question

  Which are the so called “guaranteed services” offered by the Distribution Network Operator DEDDIE SA (Chart of DEDDIE SA Obligations for Consumers)?

  Answer

  DEDDIE SA has established the "Chart of Obligations" for Consumers, according to which the company is committed to offer a specific quality of service in terms of maximum response time for a list of services, such as response to written requests and/or complaints, maximum timing compliance to an agreed visit for technical inspection, maximum timing compliance for connection to the Network, etc. For more details on the so called program of "GUARANTEED SERVICES»  please visit DEDDIE SA.

  In case that a guaranteed compliance is not met for a service (listed under the above mentioned program), the company is committed to compensate the consumer involved with the symbolic amount of 15 €.
  

  
  
• Question

  How can I be informed in advance about the planned power interruptions?

  Answer

  For all planned power interruptions, due to scheduled works of maintenance, enhancement or upgrade of networks for which temporary power interruptions are required you can be informed by DEDDIE S.A for the areas and the timetable, in order to schedule your work and to minimize your disturbance.
  
  
• Question

  Who do I contact if there is a fault/failure with my electricity?

  Answer

  Whether your supplier is PPC S.A. or any other company, in case of an electricity fault or failure, you should contact the Distribution Network Operator on the telephone number written on your electricity bill (and listed below) and they will investigate the situation and advise you of the outcome
  
  

  Telephone numbers for electricity faults ( DEDDIE SA )
  Technical failure centers within each province prefecture (landline only)	1050
  Attica technical failure centers (by region)
  Attiki	10503
  Piraeus	10504
  Peristeri	10505
  Mesogeion	10506
  Elefsina	10507
  Kifissia	10508
  Kallithea	10509
  Thessaloniki technical failure centers (by region)
  West Thessaloniki	10501
  Center of Thessaloniki	10502
  East Thessaloniki	10503

  
  
  
  
• Question

  How can I read my electricity consumption meter?

  Answer

  1. Confirm that the Supply Number mentioned on your bill is the same with the Supply Number written on the metal plate on your meter (in circle on the following figure).
  2. Note the readings, omitting the decimal digits displayed with different color (omit the decimal digit that is in circle on the following figure).
  3.  If you have a two reading meter, then you should note both two readings, the one with the K indication (day consumption) and the one with the M indication (night consumption) (please see the circles on the following figure). Your total consumption from the previous meter reading is 104kWh minus the previous daily meter reading for the daily consumption and 400kWh minus the previous night meter reading for your night consumption.

  
  
  
• Question

  Am I at risk for electricity disconnection during the switching period to a new Supplier?

  Answer

  During the switching period, the new Supplier is authorized to submit to the Distribution Network Operator the Representation Statement on behalf of the new customer and ask for the last meter reading for his/her consumption.
  
  The meter reading is necessary for your current Supplier in order to determine the part of the consumption according to which the clearing bill will be issued, as well as for the new Supplier in order to determine the consumption for the first charging electricity bill that will be send to his new client.
  
  Consequently, at any stage of the above procedure, disconnection from the distribution network is not required . Therefore there is no electricity interruption during the switching period.
  
  
• Question

  What is the procedure for switching electricity supplier?

  Answer

  In case you wish to switch Supplier and have decided on the new Supplier company, the switching procedure is as follows:
  
  - Application for the contract termination with your current electricity Supplier
  - Contract signing with the new Supplier of your choice
  - Authorization to the Supplier to submit the Representation/ Statement on your behalf.
  
  For further details on the required forms and procedures please contact the new supplier of your choice.
  
  Please note that the procedure for switching does not include any costs/charges for the customer.
  
  
  
• Question

  Who is responsible for the connection of my property to the electricity Network?

  Answer

  PPC S.A. is the owner of the transmission and distribution electricity Network. However in order to apply for a new connection to the electricity distribution network, or to upgrade the power supply of an existing connection , you should contact the Distribution Network Operator (DEDDIE SA).  According to the 22nd Article of the 3426/2005 Law, the Distribution Network Operator is responsible for the reliable power distribution, maintenance and development (e.g. expansion) of the Network. In addition the Operator is autorized to provide to any consumer without discrimination access to the Network. Finally, he is responsible for the installation and proper operation of the electricity consumption meters.
  
  For further details on the documentation required you can visit the website of DEDDIE SA.