{"id":5519,"date":"2020-12-21T10:52:00","date_gmt":"2020-12-21T10:52:00","guid":{"rendered":"https:\/\/www.rae.gr\/quality-of-service\/"},"modified":"2023-08-07T14:22:44","modified_gmt":"2023-08-07T11:22:44","slug":"quality","status":"publish","type":"page","link":"https:\/\/www.rae.gr\/en\/electricity\/infrastructure\/distribution-network\/quality\/","title":{"rendered":"Quality of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5519\" class=\"elementor elementor-5519\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-552031a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"552031a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-04b5b0f\" data-id=\"04b5b0f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a41dcde elementor-widget elementor-widget-text-editor\" data-id=\"a41dcde\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In view of its statutory competences, RAE supervises the performance of the Greek DSO in terms of three quality components of the provided electricity distribution services:<\/p>\n<ul>\n<li>Continuity of supply<\/li>\n<li>Voltage quality<\/li>\n<li>Customer service quality<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Monitoring the quality performance of the services provided by the operator aims at:<\/p>\n<ul>\n<li>Informing the consumers about the quality of services provided to them as well as the scope of the quality. The publication of this information serves transparency and makes the users of the network familiar with the level of quality of the services provided.<\/li>\n<li>Establishing priorities in relation to the development of the Operator\u2019s infrastructure, the understanding of the quality-cost relationship and the investigation of any relevant options with the goal to serve the needs of the consumers in the best technical and economic way.<\/li>\n<li>The collection by RAE of all the necessary information, to define the objectives of the distribution regulatory framework and for the preparation of instructions for recording, processing and verifying the relevant data.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Hellenic Electricity Distribution System Operation Code introduces a regulatory framework for the quality of service, which aims to provide incentives to the DSO to improve the quality of the services offered and ensure a minimum level of service quality, in a cost-efficient way. The details of this regulatory framework are formulated in the relative Manuals and in RAE Decisions. Regarding certain aspects of the quality of service, the DSO\u2019s program \u201cGuaranteed Services\u201d and Ministerial Decision \u03945\/\u0397\u039b\/\u0392\/\u03a61.10\/6636 are considered the starting points.<\/p>\n<p><strong>Quality of Services<\/strong><\/p>\n<ul>\n<li>\u201dGuaranteed Services\u201d program provided by DEDDIE S.A.\n<ul>\n<li>Decision 726\/2020 (<a href=\"https:\/\/www.rae.gr\/site\/categories_new\/about_rae\/actions\/decision\/2020\/0726.csp?viewMode=normal\">Gazette \u0392\u20191876\/18.5.20<\/a>)<\/li>\n<li>Decision 1151\u0391\/2019 (<a href=\"https:\/\/www.rae.gr\/site\/categories_new\/about_rae\/actions\/decision\/2019\/1151A.csp?viewMode=normal\">Gazette \u0392\u20191339\/13.4.20<\/a>)<\/li>\n<li><a href=\"https:\/\/www.rae.gr\/site\/file\/categories_new\/about_rae\/actions\/decision\/2014\/2014_A0165?p=files&amp;i=0\">Decision 165\/2014<\/a><\/li>\n<li><a href=\"https:\/\/www.rae.gr\/site\/categories_new\/about_rae\/actions\/decision\/2013\/2013_A0665.csp\">Decision 665\/2013<\/a><\/li>\n<li>DEDDIE reports on \u201cGuaranteed Services\u201d\n<ul>\n<li><a href=\"https:\/\/www.rae.gr\/site\/file\/categories_new\/about_rae\/factsheets\/2019\/maj\/1502_2?p=file&amp;i=1\">Time period 2014-2015<\/a><\/li>\n<li>Aggregated data: <a href=\"https:\/\/raenra-my.sharepoint.com\/personal\/intteam_raenra_onmicrosoft_com\/Documents\/On_Going_Projects\/RAE%20site_EN\/4-\u03a0\u039f\u0399\u039f\u03a4\u0397\u03a4\u0391%20\u03a5\u03a0\u0397\u03a1\u0395\u03a3\u0399\u03a9\u039d\/DEDDIE_GS_2015-2018.pdf\">period 2015-2018<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Program Implementation in the period 2008-2015: <a href=\"https:\/\/www.rae.gr\/site\/file\/categories_new\/about_rae\/factsheets\/2019\/maj\/1502_2?p=file&amp;i=0\">RAE report<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Archive of main topics<\/strong><\/p>\n<ul>\n<li>February 2019: <a href=\"https:\/\/www.rae.gr\/site\/categories_new\/about_rae\/factsheets\/2019\/maj\/1502_3.csp?viewMode=normal\">Public consultation on the DSO\u2019s program \u201cGuaranteed Services\u201d<\/a> (<a href=\"https:\/\/www.rae.gr\/site\/categories_new\/about_rae\/factsheets\/2020\/maj\/0304_1.csp\">Results<\/a>)<\/li>\n<\/ul>\n<p><strong>Useful topics \u2013 Useful links<\/strong><\/p>\n<ul>\n<li>CEER reports on Quality of Services (Benchmarking Reports on Quality of Electricity &amp; Gas Supply)<\/li>\n<li><a href=\"https:\/\/www.ceer.eu\/1305\">6<sup>th<\/sup> Report<\/a> (2016)<\/li>\n<li><a href=\"https:\/\/www.ceer.eu\/documents\/104400\/-\/-\/0f8a1aca-9139-9bd4-e1f5-cdbdf10c4609\">5<sup>th<\/sup> Report<\/a> (2012) &#8211; Updates: <a href=\"https:\/\/www.ceer.eu\/documents\/104400\/-\/-\/dc7de1b2-5e69-affe-60e1-dfcb420798f2\">2014<\/a> &amp; <a href=\"https:\/\/www.ceer.eu\/documents\/104400\/-\/-\/cbc48e6a-5d5e-a170-ae1d-7b7b298d46a4\">2015<\/a><\/li>\n<li><a href=\"https:\/\/www.ceer.eu\/documents\/104400\/-\/-\/47fcb1ce-ace3-d8a2-3a0e-0bcd8a726bc7\">4<sup>th<\/sup> Report<\/a> (2008)<\/li>\n<li><a href=\"https:\/\/www.deddie.gr\/el\/eggyimenes-ypirisies-katanaloton\/\">\u201cGuaranteed Services\u201d of the DSO DEDDIE S.A.<\/a><\/li>\n<\/ul>\n<p><strong>Decision archive<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.rae.gr\/site\/file\/categories_new\/electricity\/network\/distribution\/quality\/electricity1?p=files&amp;i=0\">Ministerial Decision \u03a5\u03a0\u0391\u039d \u03945\/\u0397\u039b\/\u0392\/\u03a610\/6636 (Gazette \u0392\u2019440\/30.3.2007)<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In view of its statutory competences, RAE supervises the performance of the Greek DSO in terms of three quality components of the provided electricity distribution services: Continuity of supply Voltage quality Customer service quality &nbsp; Monitoring the quality performance of the services provided by the operator aims at: Informing the consumers about the quality of [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":5663,"parent":69087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality of Service - Rae Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rae.gr\/en\/electricity\/infrastructure\/distribution-network\/quality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality of Service - Rae Website\" \/>\n<meta property=\"og:description\" content=\"In view of its statutory competences, RAE supervises the performance of the Greek DSO in terms of three quality components of the provided electricity distribution services: Continuity of supply Voltage quality Customer service quality &nbsp; 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